Terms of Service

These Terms of Service (“Terms”) govern your access to and use of WorkLyn (the “Service”), operated by WorkLyn (“we”, “us”, or “our”) at worklyn.tech. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

WorkLyn is a software-as-a-service platform that helps app developers and teams manage their Google Play Store reviews. It syncs reviews via the Google Play Developer API, analyzes them using artificial intelligence (sentiment, urgency, category, and topic), drafts and posts replies, and produces analytics, reports, and alerts. The Service is provided on a subscription basis as described on our Pricing page.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the information you provide, for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use. Accounts are organized into organizations (workspaces); the organization owner is responsible for managing member access and roles.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful, infringing, or fraudulent purpose;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse engineer or resell the Service except as expressly permitted;
• Use the Service to post reply content that is unlawful, defamatory, harassing, or that violates Google Play policies or the rights of others.

4. Your data and Google Play connection

To use core features you connect a Google account with access to the Google Play Developer API. You represent that you are authorized to access and manage the reviews and app data you connect, and that your use complies with Google’s applicable terms and policies. You retain ownership of your data; you grant us a limited license to process it solely to provide and improve the Service, as described in our Privacy Policy. You can disconnect your Google account and delete your data at any time from within the Service.

5. AI-generated content

The Service uses third-party AI models to analyze reviews and generate suggested replies. AI output may be inaccurate or incomplete. You are responsible for reviewing any AI-generated reply before it is posted to the Google Play Store, and you remain solely responsible for content published under your app’s developer account.

6. Subscriptions, billing, and payments

Paid plans are billed in advance on a recurring monthly basis. Our order process and payment, subscription, and invoicing services are conducted by Paddle (Paddle.com Market Limited), which acts as the authorized reseller and Merchant of Record for our products. Paddle handles the transaction, payment collection, and applicable taxes. Your purchase is also subject to Paddle’s buyer terms and privacy policy, presented at checkout. Subscriptions renew automatically until cancelled.

7. Cancellations and refunds

You may cancel your subscription at any time; access continues until the end of the current billing period. Refunds are governed by our Refund Policy.

8. Intellectual property

The Service, including its software, design, and branding, is owned by WorkLyn and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

9. Third-party services

The Service relies on third parties including Google (Play Developer API), Anthropic (AI processing), Supabase (database and authentication), Paddle (payments), Resend (email), and Vercel (hosting). Your use may be subject to their respective terms. We are not responsible for third-party services outside our control.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate. To the maximum extent permitted by law, WorkLyn will not be liable for any indirect, incidental, or consequential damages, and our total liability for any claim will not exceed the amount you paid us in the twelve months preceding the claim.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to us, other users, or third parties. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by updating the “Last updated” date and, where appropriate, by notice within the Service. Continued use after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms? Contact us at support@worklyn.tech.